Cycleworx Warranty Policy
We work hard prior to dispatching your product to make sure it never comes back as a warranty issue. We get how frustrating warranty problems can be and our aim is to assess any problems, find a resolution and get you back out using your product as quickly as we can. As with all warranty though there are some things you need to know:
Cycleworx does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose.
Cycleworx does not cover general wear and tear on the following items:
Chain, Cassettes, Chainrings, Tubes, Tyres and Bearings.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.
Costs incurred as a result of the loss of use, as well as labour charges for part replacement or changeovers, are not covered.
If a repair/replacement is not possible Cycleworx reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product’s instructions, failure to do so might damage the products and cause a serious accident.
Will my claim be successful?
It very much depends on the problem and whether your item is still inside warranty. We look at each case with the aim of resolving the issue to your satisfaction. We raise issues to the manufacturers for repair and replacement. Each claim is thoroughly investigated to ensure we give you the best possible service.
How long will my warranty claim take?
We make every effort to resolve warranty as fast as possible; we know you want to get back on your bike asap! If we can sort the issue we will but in some cases products have to be sent back to manufacturers, our workshop or specialist repair partners and this can then take a little longer. Please be patient with us as you can be assured we are constantly striving to achieve the quickest turn around we can.
Does my return has to be in the original packaging?
Yes, if the product is returned in its original packaging, including labels, we will be able to process your return much quicker.
How do I return a bike?
Returning bikes can be difficult so let us take the pain out of it. We can organise the collection of your bike with one of our delivery partners and share with you our reduced rates for doing this. Please contact us and we will happy to organise this.
Note: Special order on bicycles – There is a 10% handling fee on bicycles returned or orders cancelled, providing the bicycle is unused and is in its original state and form as explained above.
What is Cycleworx Online’s postal address?
Your item(s) and completed returns form can be posted to the address below:
Cycleworx, 3 Sandpiper Centre, Main Road, Sedgefield, 6573
TERMS AND CONDITIONS
Cycleworx, www.cycleworx.co.za owns and operate this Website. This document governs your relationship with Cycleworx. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and www.cycleworx.co.za will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.cycleworx.co.za or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.cycleworx.co.za and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays.
In order to contract with www.cycleworx.co.za you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.cycleworx.co.za retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.cycleworx.co.za or may in some cases be a third party. Where a contract is made with a third party www.cycleworx.co.za is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.cycleworx.co.za and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.cycleworx.co.za’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.cycleworx.co.za and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.cycleworx.co.za.
You agree to indemnify, defend and hold harmless https://www.cycleworx.co.za/shopping/, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.cycleworx.co.za shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.cycleworx.co.za. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.cycleworx.co.za.
General Hiring Terms And Conditions
We operate from Sedgefield, on the Garden Route, so please supply hotel or accommodation details.
PLEASE NOTE WE OPERATE BY APPOINTMENT ONLY.
Please note our HOURS are 09hoo to 17hoo. AFTER HOUR APPOINTMENTS BY PRIOR ARRANGEMENT ONLY – an after hours charge of R 400 may be charged.
You can only book a bike from a specific bike level and not a specific bike.
WE DO NOT DELIVER TO THIRD PARTIES.
1. ON DELIVERY YOU WILL NEED:
1.1. Your Passport or ID for identification.
1.2. We need an imprint of your credit card for security on the bikes – no credit card, no bike.
1.3. THE RENTAL AMOUNT paid to secure the booking.
DAILY HIRE IS 9.00 am – 5 pm or part thereof. Saturdays 09hoo to 13hoo. Rentals are not 24 hours.
Bikes need to be returned /collected by 5 pm on the last day of rental Monday to Friday and by 13hoo on a Saturday.
PLEASE NOTE on WEEKENDS there is a minimum 2-day rental period.
PEAK PERIODS – MINIMUM 7 DAY HIRE
15 December to 15 January ( SLIGHTLY SHORTER PERIODS 3-7 MAY BE CONSIDERED ON REQUEST)
Cape Town Cycle Tour Week ( Argus)
Please note when reduced rates are charged ( as opposed to daily rates for short-term rentals as advertised on this website ) we charge per period and not per day. Discounted Long-term rates are charged on a sliding scale even though we may seem to quote a per day rate.
PLEASE NOTE BIKES HAVE TO BE RETURNED BY NO LATER THAN 5 PM ON THE (LAST) DAY OF HIRE or by 13hoo on a Saturday.
ADDITIONAL CHARGES apply for
- a) LATE RETURNS AFTER 5 PM ( 2 x the 1 DAY HIRE charge will be levied – please also note our ADDITIONAL after hours fees of R 400
- b) and/or deliveries outside these hours – after hours fee – R400 per trip (free delivery area) – other areas R400 + std delivery charge (non-free areas). Early deliveries ie the night/day prior to your rental may be arranged but are not guaranteed.
We work by confirmed bookings only so please specify delivery and collection times.
We only deliver directly/collect to/from the person renting the bike and not indirectly to/from third parties or hotel concierges. All persons renting bikes need to sign for their bikes on delivery. No exceptions will be considered.
3. DELIVERY OF BIKES:
1 x FREE DELIVERY AND
1 X FREE COLLECTION per order (Free Delivery Zone – Sedgefield village area)
Other Areas – a delivery charge will be quoted depending on KM to be travelled.
Deliveries for short-term rentals outside our FREE DELIVERY ZONE may not be possible during PEAK PERIODS.
Additional trips where we are to deliver/collect bikes at scheduled times and customers/bikes are not available for delivery/collection will be charged for at R400 per trip call out fee ( free delivery area).
Other Areas will be charged @ current charge per km + R400.
Additional After Hour fees may be charged for after hour deliveries
4. ARGUS CYCLE TOUR BOOKINGS:
CAPE TOWN CYCLE TOUR (ARGUS) ENTRIES – PLEASE SEE OUR ARGUS – CAPE TOWN CYCLE TOUR – PAGE ON OUR WEBSITE.
PLEASE NOTE WE ARE NOT OPEN ON CAPE TOWN CYCLE TOUR (ARGUS) SUNDAY.
Please note – we are not responsible for CAPE TOWN CYCLE TOUR entries. We do not enter people – we only rent out bikes. It is your own responsibility to enter directly yourself.
Please note there is a minimum 7-day rental period.
Only confirmed bookings will be allocated bikes.
Please keep your proof of payment received from your bank.
As we are a mobile business invoices will be handed out only on delivery of the bikes.
Cancellations: All payments made for the ARGUS CYCLE TOUR will be forfeited if your booking is cancelled.
5. If your rental bike is not collected and the outstanding rental amount paid on the date on which your bike rental was to start, your booking may be cancelled and your deposit forfeited.
Cancellations: No Refunds./ deposits paid are non-refundable.
6. CUSTOMISING OF BIKES:
Bikes are supplied standard. We have standard setups for each size S, M, ML, L, XL.
Please arrange beforehand as we are not able to customize on delivery ( seats, handlebars, specific bike setups etc). All costs associated with customizing will be for your account.
Only our workshop will deal with any customizing.
We cannot guarantee the availability of parts necessary for customization as we are dependant on suppliers.
Parts normally take up to 10 days to reach us if available.
A quote will be given which is separate from the rental quote.
There are only 2 adjustments that can be made on the standard setups – a multi-tool will be supplied where needed so you can adjust seats (backwards or forwards) and seat height. Your own pedals will be fitted on delivery if required.
FITTING OF PEDALS: Please note pedals may be fitted by Cycleworx Sedgefield for your rental bike however it is up to you the client to double check and to make sure pedals are tight.
Cycleworx Sedgefield will not be liable for damage or injuries sustained by pedals not been tightened.
7. PEAK PERIODS: Please note during Peak Periods of the year a 2 – 7-day minimum rental period may be instituted.
8. DAMAGE TO AND LOSS OF BIKES IS FOR YOUR (CLIENT) ACCOUNT.
BIKES ARE NOT INSURED. PLEASE INSURE THE BIKES WITH YOUR INSURANCE /TRAVEL INSURANCE CO IF CONCERNED. A VALUE WILL BE PROVIDED.
LOCKS/HEAVY DUTY LOCKS ARE SUPPLIED ON REQUEST.
PLEASE KEEP BIKES LOCKED AND WHEREVER POSSIBLE IN SIGHT AT ALL TIMES.
ALL DAMAGE TO BIKES OR LOSS THEREOF IS PAYABLE ON DEMAND IN CASH.
WHERE BIKES HAVE BEEN STOLEN Cycleworx Sedgefield WILL NEED A COPY OF THE POLICE REPORT AND THE POLICE CASE NO.
THERE IS A GENERAL WEIGHT LIMIT OF 100KG ON THE RENTAL BIKES.
WHERE A PROBLEM DEVELOPS WITH A BIKE AND YOU ARE NOT ABLE TO RIDE:
REPORT IT IMMEDIATELY – PHONE, SMS, EMAIL
AFTER HOURS YOU CAN EMAIL OR SEND A TEXT MESSAGE TO 072 4641439 to REPORT
1. WE WILL ATTEMPT TO HELP WHERE POSSIBLE AND REPAIR
2. WE WILL REPLACE THE BIKE WHERE POSSIBLE
3. IF THE PROBLEM IS NOT REPORTED AND Cycleworx Sedgefield IS ONLY ADVISED WHEN THE BIKE IS RETURNED NO REFUNDS WILL BE GIVEN.
9. PUNCTURES ON GRASS SURFACES IS A MAJOR PROBLEM. PLEASE AVOID GRASSY AREAS.
PLEASE BE ON THE LOOKOUT FOR GLASS ON THE ROADSIDE TO PREVENT DAMAGED/ SLICED TYRES.
BEACH RIDING IS PROHIBITED – FULL-SERVICE COST WILL APPLY R550.00 PER BIKE.
10. PLEASE NOTE:
EVEN WHERE SPARE TUBES AND PUNCTURE KITS ARE SUPPLIED IT IS UP TO THE USER TO DOUBLE CHECK THESE BEFORE RIDING THE BIKE OR TO SUPPLY HIS OWN AS Cycleworx Sedgefield IS NOT RESPONSIBLE FOR ANY FAULTY SPARES SUPPLIED.
FOR EVENTS PLEASE PROVIDE YOUR OWN EXTRA SPARE TUBES.
11. YOU UNDERTAKE THAT ONLY THE PERSONS SPECIFIED ON THE RENTAL FORM WILL OPERATE THE BIKE/S.
12. BIKE CARRIERS: OUR BIKES ARE NOT TO BE TRANSPORTED IN THE BACK OF TRUCKS OR BAKKIES UNDER ANY CIRCUMSTANCES. OUR BIKES ARE TO BE TRANSPORTED WITH DUE CARE EITHER INSIDE VEHICLES OR ON A BIKE CARRIER IN GOOD CONDITION.
RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
ALL QUOTES ARE VALID FOR 24 HOURS
IF DEPOSITS WHICH HAVE BEEN REQUESTED ARE NOT RECEIVED WITHIN 48 HOURS THE BOOKING IS AUTOMATICALLY CANCELLED WITHOUT FURTHER NOTIFICATION.