GENERAL HIRING TERMS AND CONDITIONS
We operate from Sedgefield, on the Garden Route, so please supply hotel or accommodation details.
PLEASE NOTE WE OPERATE BY APPOINTMENT ONLY.
Please note our HOURS are 09hoo to 17hoo. AFTER HOUR APPOINTMENTS BY PRIOR ARRANGEMENT ONLY – an after hours charge of R 400 may be charged.
You can only book a bike from a specific bike level and not a specific bike.
WE DO NOT DELIVER TO THIRD PARTIES.
1. ON DELIVERY YOU WILL NEED:
1.1. Your Passport or ID for identification.
1.2. We need an imprint of your credit card for security on the bikes – no credit card, no bike.
1.3. THE RENTAL AMOUNT paid to secure the booking.
DAILY HIRE IS 9.00 am – 5 pm or part thereof. Saturdays 09hoo to 13hoo. Rentals are not 24 hours.
Bikes need to be returned /collected by 5 pm on the last day of rental Monday to Friday and by 13hoo on a Saturday.
PLEASE NOTE on WEEKENDS there is a minimum 2 day rental period.
PEAK PERIODS – MINIMUM 7 DAY HIRE
15 December to 15 January ( SLIGHTLY SHORTER PERIODS 3-7 MAY BE CONSIDERED ON REQUEST)
Cape Town Cycle Tour Week ( Argus)
Please note when reduced rates are charged ( as opposed to daily rates for short term rentals as advertised on this website ) we charge per period and not per day. Discounted Long-term rates are charged on a sliding scale even though we may seem to quote a per day rate.
PLEASE NOTE BIKES HAVE TO BE RETURNED BY NO LATER THAN 5 PM ON THE (LAST) DAY OF HIRE or by 13hoo on a Saturday .
ADDITIONAL CHARGES apply for
- a) LATE RETURNS AFTER 5 PM ( 2 x the 1 DAY HIRE charge will be levied – please also note our ADDITIONAL after hours fees of R 400
- b) and/or deliveries outside these hours – after hours fee – R400 per trip (free delivery area) – other areas R400 + std delivery charge (non-free areas) . Early deliveries ie the night/day prior to your rental may be arranged but are not guaranteed.
We work by confirmed bookings onlyso please specify delivery and collection times.
We only deliver directly/collect to/from the person renting the bike and not indirectly to/from third parties or hotel concierges. All persons renting bikes need to sign for their bikes on delivery. No exceptions will be considered.
3. DELIVERY OF BIKES:
1 x FREE DELIVERY AND
1 X FREE COLLECTION per order (Free Delivery Zone – Sedgefield village area)
Other Areas – a delivery charge will be quoted depending on KM to be travelled.
Deliveries for short-term rentals outside our FREE DELIVERY ZONE may not be possible during PEAK PERIODS.
Additional trips where we are to deliver/collect bikes at scheduled times and customers/bikes are not available for delivery/collection will be charged for at R400 per trip call out fee ( free delivery area).
Other Areas will be charged @ current charge per km + R400.
Additional After Hour fees may be charged for after hour deliveries
4. ARGUS CYCLE TOUR BOOKINGS:
CAPE TOWN CYCLE TOUR (ARGUS) ENTRIES – PLEASE SEE OUR ARGUS – CAPE TOWN CYCLE TOUR – PAGE ON OUR WEBSITE.
PLEASE NOTE WE ARE NOT OPEN ON CAPE TOWN CYCLE TOUR (ARGUS) SUNDAY.
Please note – we are not responsible for CAPE TOWN CYCLE TOUR entries. We do not enter people – we only rent out bikes. It is your own responsibility to enter directly yourself.
Please note there is a minimum 7 day rental period.
Only confirmed bookings will be allocated bikes.
Please keep your proof of payment received from your bank.
As we are a mobile business invoices will be handed out only on delivery of the bikes.
Cancellations: All payments made for the ARGUS CYCLE TOUR will be forfeited if your booking is cancelled.
5. If your rental bike is not collected and the outstanding rental amount paid on the date on which your bike rental was to start, your booking may be cancelled and your deposit forfeited.
Cancellations: No Refunds./ deposits paid are non-refundable.
6. CUSTOMISING OF BIKES:
Bikes are supplied standard. We have standard setups for each size S, M, ML, L, XL.
Please arrange beforehand as we are not able to customize on delivery ( seats, handlebars, specific bike setups etc). All costs associated with customizing will be for your account.
Only our workshop will deal with any customizing.
We cannot guarantee availability of parts necessary for customization as we are dependant on suppliers.
Parts normally take up to 10 days to reach us if available.
A quote will be given which is seperate from the rental quote.
There are only 2 adjustments that can be made on the standard setups – a multi tool will be supplied where needed so you can adjust seats (backwards or forwards) and seat height. Your own pedals will be fitted on delivery if required.
FITTING OF PEDALS: Please note pedals may be fitted by Cycleworx Sedgefield for your rental bike however it is up to you the client to double check and to make sure pedals are tight.
Cycleworx Sedgefield will not be liable for damage or injuries sustained by pedals not been tightened.
7. PEAK PERIODS: Please note during Peak Periods of the year a 2 – 7 day minimum rental period may be instituted.
8. DAMAGE TO AND LOSS OF BIKES IS FOR YOUR (CLIENT) ACCOUNT.
BIKES ARE NOT INSURED. PLEASE INSURE THE BIKES WITH YOUR INSURANCE /TRAVEL INSURANCE CO IF CONCERNED. A VALUE WILL BE PROVIDED.
LOCKS/HEAVY DUTY LOCKS ARE SUPPLIED ON REQUEST.
PLEASE KEEP BIKES LOCKED AND WHEREVER POSSIBLE IN SIGHT AT ALL TIMES.
ALL DAMAGE TO BIKES OR LOSS THEREOF IS PAYABLE ON DEMAND IN CASH.
WHERE BIKES HAVE BEEN STOLEN Cycleworx Sedgefield WILL NEED A COPY OF THE POLICE REPORT AND THE POLICE CASE NO.
THERE IS A GENERAL WEIGHT LIMIT OF 100KG ON THE RENTAL BIKES.
WHERE A PROBLEM DEVELOPS WITH A BIKE AND YOU ARE NOT ABLE TO RIDE:
REPORT IT IMMEDIATELY – PHONE, SMS, EMAIL
AFTER HOURS YOU CAN EMAIL OR SEND A TEXT MESSAGE TO 072 4641439 to REPORT
1. WE WILL ATTEMPT TO HELP WHERE POSSIBLE AND REPAIR
2. WE WILL REPLACE THE BIKE WHERE POSSIBLE
3. IF THE PROBLEM IS NOT REPORTED AND Cycleworx Sedgefield IS ONLY ADVISED WHEN THE BIKE IS RETURNED NO REFUNDS WILL BE GIVEN.
9. PUNCTURES ON GRASS SURFACES IS A MAJOR PROBLEM. PLEASE AVOID GRASSY AREAS.
PLEASE BE ON THE LOOKOUT FOR GLASS ON THE ROADSIDE TO PREVENT DAMAGED/ SLICED TYRES.
BEACH RIDING IS PROHIBITED – FULL SERVICE COST WILL APPLY R550.00 PER BIKE.
10. PLEASE NOTE:
EVEN WHERE SPARE TUBES AND PUNCTURE KITS ARE SUPPLIED IT IS UP TO THE USER TO DOUBLE CHECK THESE BEFORE RIDING THE BIKE OR TO SUPPLY HIS OWN AS Cycleworx Sedgefield IS NOT RESPONSIBLE FOR ANY FAULTLY SPARES SUPPLIED.
FOR EVENTS PLEASE PROVIDE YOUR OWN EXTRA SPARE TUBES.
11. YOU UNDERTAKE THAT ONLY THE PERSONS SPECIFIED ON THE RENTAL FORM WILL OPERATE THE BIKE/S.
12. BIKE CARRIERS: OUR BIKES ARE NOT TO BE TRANSPORTED IN THE BACK OF TRUCKS OR BAKKIES UNDER ANY CIRCUMSTANCES. OUR BIKES ARE TO BE TRANSPORTED WITH DUE CARE EITHER INSIDE VEHICLES OR ON A BIKE CARRIER IN GOOD CONDITION.
RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
ALL QUOTES ARE VALID FOR 24 HOURS
IF DEPOSITS WHICH HAVE BEEN REQUESTED ARE NOT RECEIVED WITHIN 48 HOURS THE BOOKING IS AUTOMATICALLY CANCELLED WITHOUT FURTHER NOTIFICATION.